<![CDATA[Having a bad experience with my brand new Hub Mini and Duo]]>I've tried contacting support several ways, done as thorough online research as I can, and I cannot get my brand new Hub Mini/Flic Duo to work. I can set up the big button on the Duo but when I click on the small button it informs me that my hub needs a firmware update to unlock all features of the Duo. Proceeding leads to a brief "Downloading" page before it tells me my firmware is already up to date (4.4.3). After this, attempting to set the small button just restarts this and it loops.

I have tried kicking off the firmware update manually through settings and via the reset button on the Hub.

I have factory reset the hub and cleared the cache on my mobile app.

I have searched as thoroughly as I can for more information on this issue and have gotten nothing. The reddit for Flic is completely locked down with no new posts made in a year. The support email address recommended by a notification in this very forum has responded to tell me that I should use flic.io/support, but I have had no response there. This is looking more like a scam with every passing day.

I waited a full month for this to ship without complaining. Please help me.

]]>https://community.flic.io/topic/18630/having-a-bad-experience-with-my-brand-new-hub-mini-and-duoRSS for NodeFri, 24 Jul 2026 23:25:02 GMTFri, 24 Jul 2026 16:55:23 GMT60<![CDATA[Reply to Having a bad experience with my brand new Hub Mini and Duo on Fri, 24 Jul 2026 20:23:53 GMT]]>@apinkpanther said in Having a bad experience with my brand new Hub Mini and Duo:

Where is the latest firmware for the hub mini actually listed?

During my test an hour ago, my Hub Mini was updated to the current version, 4.6.0.
I am not aware of a list of firmware versions sorted by date.

]]>https://community.flic.io/post/22176https://community.flic.io/post/22176Fri, 24 Jul 2026 20:23:53 GMT<![CDATA[Reply to Having a bad experience with my brand new Hub Mini and Duo on Fri, 24 Jul 2026 19:58:11 GMT]]>@Tutrix Internet test is successful. Where is the latest firmware for the hub mini actually listed?

]]>https://community.flic.io/post/22175https://community.flic.io/post/22175Fri, 24 Jul 2026 19:58:11 GMT<![CDATA[Reply to Having a bad experience with my brand new Hub Mini and Duo on Fri, 24 Jul 2026 19:01:36 GMT]]>@apinkpanther
Hmm... I'm using the Hub LR. I just connected and activated the Hub Mini as a test. The update went through without any problems for me. Does it also say “Success” under “TEST INTERNET ACCESS” for you?
Maybe your router is blocking access.

]]>https://community.flic.io/post/22174https://community.flic.io/post/22174Fri, 24 Jul 2026 19:01:36 GMT<![CDATA[Reply to Having a bad experience with my brand new Hub Mini and Duo on Fri, 24 Jul 2026 18:43:45 GMT]]>@Tutrix I have done this several times, as indicated in my post. It's not downloading the firmware. It's just looping around.

]]>https://community.flic.io/post/22173https://community.flic.io/post/22173Fri, 24 Jul 2026 18:43:45 GMT<![CDATA[Reply to Having a bad experience with my brand new Hub Mini and Duo on Fri, 24 Jul 2026 18:31:04 GMT]]>@apinkpanther
The latest firmware version for the Hub Mini is 4.6.0.
Your Hub must be connected to the Internet (Wi-Fi).
Then, in the app, go to the Hub's settings (the three dots) and tap “CHECK FOR NEW FIRMWARE.”
The latest firmware should now be installed on the Hub.

]]>https://community.flic.io/post/22172https://community.flic.io/post/22172Fri, 24 Jul 2026 18:31:04 GMT