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"Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.

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  • stockers
    stockers last edited by stockers 2 Dec 2019, 18:43 2 Dec 2019, 18:41

    Hi there.
    I received the new Flic Hub this morning.
    I can sort of get it working, but I am having a very frustrating issue and cannot find any instructions for resolving.

    After connecting to the hub, I receive a iOS Alert within the flic app saying:

    "Could not add user to Hub
    Could not register your user with the Hub.
    Some actions like IFTTT, Zapier and Flow might not work as expected.
    Please make sure your phone has Internet connection and connect to the Hub again to solve this issue."

    Well, my phone does have internet connection. And bluetooth is on.
    And the hub has both ethernet and WiFi connection.

    But nothing changes and I get this alert every single time I open the app.

    Any advice on how I can solve this and be fully connected?

    (I have tried a full reset of the hub, but this didn't change anything).

    Thanks for your help.

    1 Reply Last reply Reply Quote 0
    • Emil
      Emil FlicTeam @fjolnir last edited by 9 Dec 2023, 09:30

      @fjolnir Please try again now.

      1 Reply Last reply Reply Quote 0
      • fjolnir
        fjolnir last edited by 9 Dec 2023, 08:29

        I get the same error message on my hub that just arrived today. App is at the latest version, I've tried resetting the hub, and creating a new account. Nothing seems to fix it. I'm also not able to add it to homekit("since it is not registered on in our system").

        Any ideas about how to fix this?
        My hub serial is HBACG45-41937

        Emil 1 Reply Last reply 9 Dec 2023, 09:30 Reply Quote 0
        • 4 months earlier
        • oskar
          oskar FlicTeam @jonasnordstrom last edited by 27 Jul 2023, 16:03

          @jonasnordstrom Hi! This is fixed in the new beta version 5.5.3!

          1 Reply Last reply Reply Quote 0
          • Emil
            Emil FlicTeam @jonasnordstrom last edited by 26 Jul 2023, 15:18

            @jonasnordstrom our beta hubs are not available for cloud functionality yet. We will release this functionality later in August.

            1 Reply Last reply Reply Quote 0
            • jonasnordstrom
              jonasnordstrom last edited by 26 Jul 2023, 08:51

              I Have the same problem.

              HUB HBMAG09-00229 iOS.

              Emil oskar 2 Replies Last reply 27 Jul 2023, 16:03 Reply Quote 0
              • 11 months earlier
              • Emil
                Emil FlicTeam @walterianneo last edited by 7 Sept 2022, 14:14

                @walterianneo I made an update to our server. Please try again now.

                1 Reply Last reply Reply Quote 0
                • walterianneo
                  walterianneo @Emil last edited by 7 Sept 2022, 02:31

                  @Emil I’m getting the error where it says…

                  Could not register your user
                  with the Hub. Some actions
                  like IFTTT, Zapier and Flow
                  might not work as…

                  HBACFO1-34197

                  I’m on an iPhone

                  Emil 1 Reply Last reply 7 Sept 2022, 14:14 Reply Quote 0
                  • Chris75670
                    Chris75670 last edited by 4 Sept 2022, 18:24

                    Having same issue! Can someone please assist?
                    Hub: HBACE21-24568

                    1 Reply Last reply Reply Quote 0
                    • ps
                      ps last edited by 2 Sept 2022, 23:32

                      I am having this same error with my new hub and the iOS app. I suspect this why the Alexa integration is not working. Any suggestions for getting past this?

                      Thanks

                      1 Reply Last reply Reply Quote 0
                      • about a year earlier
                      • dev 0
                        dev 0 @Emil last edited by 13 Mar 2021, 00:01

                        Hi @Emil ,
                        Thank you. I confirmed at the site visit and this was not our problem. We just weren't connected to the wifi. Thank you for looking into it!

                        1 Reply Last reply Reply Quote 0
                        • dev 0
                          dev 0 @Emil last edited by 12 Mar 2021, 21:34

                          @Emil said in "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.:

                          15413

                          Hello,

                          Yes, you're right, it was "HBABC51-15413".

                          I'm pretty sure that it's the same problem. It only happens on the iOS Flic app, not the Android one. It happens after we try to log in, we've confirmed that the password is correct. We have someone going in for a site visit today and I can try to confirm the exact wording of the error message.

                          1 Reply Last reply Reply Quote 1
                          • Emil
                            Emil FlicTeam @dev 0 last edited by 12 Mar 2021, 12:55

                            @dev-0 Are you sure you have the exact same issue as in the original question?

                            The hubs you listed should work, except for HBABC50-15413, which does not exist in our backend. Are you sure you don't mean HBABC51-15413?

                            dev 0 2 Replies Last reply 13 Mar 2021, 00:01 Reply Quote 0
                            • dev 0
                              dev 0 @dev 0 last edited by 12 Mar 2021, 00:47

                              Actually, just in case this is a problem at any of our other client locations, could you please also do the following Hubs?
                              HBABC51-15603
                              HBABC51-15333
                              HBABC51-15555
                              HBABC50-15208
                              HBABC50-15413
                              HBABC51-15350

                              Thank you!

                              1 Reply Last reply Reply Quote 0
                              • dev 0
                                dev 0 last edited by 11 Mar 2021, 22:43

                                I am also having this issue with hubs:
                                HBABC51-15456
                                HBABC51-15566
                                HBABC51-15462

                                Could you please do whatever you need to to get it working again? This is at one of our client locations. Thank you.

                                dev 0 Emil 2 Replies Last reply 12 Mar 2021, 12:55 Reply Quote 0
                                • 27 days earlier
                                • flic s
                                  flic s @Emil last edited by 12 Feb 2021, 12:58

                                  @Emil yes they do, thanks a lot Emil.

                                  1 Reply Last reply Reply Quote 0
                                  • Emil
                                    Emil FlicTeam @flic s last edited by 12 Feb 2021, 11:32

                                    @flic-s Should work now.

                                    flic s 1 Reply Last reply 12 Feb 2021, 12:58 Reply Quote 0
                                    • flic s
                                      flic s last edited by 11 Feb 2021, 19:22

                                      Hi, got my my new hub today and having the same issue, can someone in the flicteam help?
                                      Serial HBACE04-21587

                                      Emil 1 Reply Last reply 12 Feb 2021, 11:32 Reply Quote 0
                                      • about a year earlier
                                      • Emil
                                        Emil FlicTeam @bertrandom last edited by 4 Feb 2020, 10:15

                                        @bertrandom done

                                        1 Reply Last reply Reply Quote 0
                                        • bertrandom
                                          bertrandom @bertrandom last edited by 4 Feb 2020, 06:39

                                          @Emil Are you able to reset mine on your backend?

                                          1 Reply Last reply Reply Quote 0
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