"Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.

stockers

Hi there.
I received the new Flic Hub this morning.
I can sort of get it working, but I am having a very frustrating issue and cannot find any instructions for resolving.

After connecting to the hub, I receive a iOS Alert within the flic app saying:

"Could not add user to Hub
Could not register your user with the Hub.
Some actions like IFTTT, Zapier and Flow might not work as expected.
Please make sure your phone has Internet connection and connect to the Hub again to solve this issue."

Well, my phone does have internet connection. And bluetooth is on.
And the hub has both ethernet and WiFi connection.

But nothing changes and I get this alert every single time I open the app.

Any advice on how I can solve this and be fully connected?

(I have tried a full reset of the hub, but this didn't change anything).

Thanks for your help.

Emil

@fjolnir Please try again now.

fjolnir

I get the same error message on my hub that just arrived today. App is at the latest version, I've tried resetting the hub, and creating a new account. Nothing seems to fix it. I'm also not able to add it to homekit("since it is not registered on in our system").

Any ideas about how to fix this?
My hub serial is HBACG45-41937

oskar

@jonasnordstrom Hi! This is fixed in the new beta version 5.5.3!

Emil

@jonasnordstrom our beta hubs are not available for cloud functionality yet. We will release this functionality later in August.

jonasnordstrom

I Have the same problem.

HUB HBMAG09-00229 iOS.

Emil

@walterianneo I made an update to our server. Please try again now.

walterianneo

@Emil I’m getting the error where it says…

Could not register your user
with the Hub. Some actions
like IFTTT, Zapier and Flow
might not work as…

HBACFO1-34197

I’m on an iPhone

Chris75670

Having same issue! Can someone please assist?
Hub: HBACE21-24568

ps

I am having this same error with my new hub and the iOS app. I suspect this why the Alexa integration is not working. Any suggestions for getting past this?

Thanks

dev 0

Hi @Emil ,
Thank you. I confirmed at the site visit and this was not our problem. We just weren't connected to the wifi. Thank you for looking into it!

dev 0

@Emil said in "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.:

15413

Hello,

Yes, you're right, it was "HBABC51-15413".

I'm pretty sure that it's the same problem. It only happens on the iOS Flic app, not the Android one. It happens after we try to log in, we've confirmed that the password is correct. We have someone going in for a site visit today and I can try to confirm the exact wording of the error message.

Emil

@dev-0 Are you sure you have the exact same issue as in the original question?

The hubs you listed should work, except for HBABC50-15413, which does not exist in our backend. Are you sure you don't mean HBABC51-15413?

dev 0

Actually, just in case this is a problem at any of our other client locations, could you please also do the following Hubs?
HBABC51-15603
HBABC51-15333
HBABC51-15555
HBABC50-15208
HBABC50-15413
HBABC51-15350

Thank you!

dev 0

I am also having this issue with hubs:
HBABC51-15456
HBABC51-15566
HBABC51-15462

Could you please do whatever you need to to get it working again? This is at one of our client locations. Thank you.

flic s

@Emil yes they do, thanks a lot Emil.

Emil

@flic-s Should work now.

flic s

Hi, got my my new hub today and having the same issue, can someone in the flicteam help?
Serial HBACE04-21587

Emil

@bertrandom done

bertrandom

@Emil Are you able to reset mine on your backend?