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"Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.

Flic Hub
hub add user troubleshoot
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  • Emil
    Emil FlicTeam @bertrandom last edited by 4 Feb 2020, 10:15

    @bertrandom done

    1 Reply Last reply Reply Quote 0
    • bertrandom
      bertrandom @bertrandom last edited by 4 Feb 2020, 06:39

      @Emil Are you able to reset mine on your backend?

      1 Reply Last reply Reply Quote 0
      • bertrandom
        bertrandom last edited by 4 Feb 2020, 06:24

        Hi, I'm having the same issue. My serial # is HBABD04-16180.

        bertrandom Emil 2 Replies Last reply 4 Feb 2020, 10:15 Reply Quote 0
        • 29 days earlier
        • alan.oxtoby
          alan.oxtoby @Emil last edited by 5 Jan 2020, 20:06

          @Emil mine is working great now! However I can’t get my IR blaster to do anything

          1 Reply Last reply Reply Quote 0
          • Emil
            Emil FlicTeam @techyowl last edited by 2 Jan 2020, 08:33

            @techyowl Now it should work!

            alan.oxtoby walterianneo 2 Replies Last reply 7 Sept 2022, 02:31 Reply Quote 0
            • techyowl
              techyowl @Emil last edited by 1 Jan 2020, 00:27

              @Emil HBABC49-15173 is what is on the back of my Hub LR next to Serial Number. Also the LED likes to stay solid Yellow sometimes which is interesting. Issue is still there today.

              Emil 1 Reply Last reply 2 Jan 2020, 08:33 Reply Quote 0
              • Emil
                Emil FlicTeam @justmad37 last edited by 1 Jan 2020, 00:21

                What serial numbers do you have on your hubs?

                techyowl 1 Reply Last reply 1 Jan 2020, 00:27 Reply Quote 0
                • justmad37
                  justmad37 last edited by 31 Dec 2019, 21:39

                  I am also experiencing the same problem

                  Emil 1 Reply Last reply 1 Jan 2020, 00:21 Reply Quote 0
                  • alan.oxtoby
                    alan.oxtoby last edited by 31 Dec 2019, 14:34

                    Hey

                    I got my flic today and running in to this exact same issue, is there a fix yet?

                    1 Reply Last reply Reply Quote 0
                    • techyowl
                      techyowl @Emil last edited by 31 Dec 2019, 07:16

                      @Emil I am running into this exact same issue with my new Flic Hub LR and resettings/troubleshooting has lead nowhere any possibility you can fix it for my hub as well? Thank you. I really just want to get my IFTTT connection reestablished.

                      1 Reply Last reply Reply Quote 0
                      • 24 days earlier
                      • stockers
                        stockers last edited by 6 Dec 2019, 20:07

                        Hi
                        Thanks for the reply.
                        That seems to have solved the problem - the alert and connection issue seem to have gone away.

                        Now the only problems are:

                        1. Incredibly slow to connect to the hub from phone app - if it does at all. Often connection simply fails.
                        2. Regularly hanging of the app when connecting to the hub.
                        3. Very very very slow to load the Provider page when adding actions.
                        4. Very long lag between button clicks and the action happening
                        5. Buttons not correctly responding to number of clicks - e.g. two clicks triggers the single click action.

                        At the moment, my feeling is that this all works better with just my phone. The hub has not added anything, and just made things worse.

                        Other than that, everything is great!

                        1 Reply Last reply Reply Quote 0
                        • Emil
                          Emil FlicTeam last edited by 3 Dec 2019, 09:52

                          We made a last-minute backend configuration. Could you please try again now?

                          techyowl 1 Reply Last reply 31 Dec 2019, 07:16 Reply Quote 0
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