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    Having a bad experience with my brand new Hub Mini and Duo

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    • apinkpanther
      apinkpanther last edited by

      I've tried contacting support several ways, done as thorough online research as I can, and I cannot get my brand new Hub Mini/Flic Duo to work. I can set up the big button on the Duo but when I click on the small button it informs me that my hub needs a firmware update to unlock all features of the Duo. Proceeding leads to a brief "Downloading" page before it tells me my firmware is already up to date (4.4.3). After this, attempting to set the small button just restarts this and it loops.

      I have tried kicking off the firmware update manually through settings and via the reset button on the Hub.

      I have factory reset the hub and cleared the cache on my mobile app.

      I have searched as thoroughly as I can for more information on this issue and have gotten nothing. The reddit for Flic is completely locked down with no new posts made in a year. The support email address recommended by a notification in this very forum has responded to tell me that I should use flic.io/support, but I have had no response there. This is looking more like a scam with every passing day.

      I waited a full month for this to ship without complaining. Please help me.

      Tutrix 1 Reply Last reply Reply Quote 0
      • Tutrix
        Tutrix @apinkpanther last edited by

        @apinkpanther said in Having a bad experience with my brand new Hub Mini and Duo:

        Where is the latest firmware for the hub mini actually listed?

        During my test an hour ago, my Hub Mini was updated to the current version, 4.6.0.
        I am not aware of a list of firmware versions sorted by date.

        1 Reply Last reply Reply Quote 0
        • apinkpanther
          apinkpanther @Tutrix last edited by

          @Tutrix Internet test is successful. Where is the latest firmware for the hub mini actually listed?

          Tutrix 1 Reply Last reply Reply Quote 0
          • Tutrix
            Tutrix @apinkpanther last edited by

            @apinkpanther
            Hmm... I'm using the Hub LR. I just connected and activated the Hub Mini as a test. The update went through without any problems for me. Does it also say “Success” under “TEST INTERNET ACCESS” for you?
            Maybe your router is blocking access.

            apinkpanther 1 Reply Last reply Reply Quote 0
            • apinkpanther
              apinkpanther @Tutrix last edited by

              @Tutrix I have done this several times, as indicated in my post. It's not downloading the firmware. It's just looping around.

              Tutrix 1 Reply Last reply Reply Quote 0
              • Tutrix
                Tutrix @apinkpanther last edited by

                @apinkpanther
                The latest firmware version for the Hub Mini is 4.6.0.
                Your Hub must be connected to the Internet (Wi-Fi).
                Then, in the app, go to the Hub's settings (the three dots) and tap “CHECK FOR NEW FIRMWARE.”
                The latest firmware should now be installed on the Hub.

                apinkpanther 1 Reply Last reply Reply Quote 0
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