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    we could not find this button our are servers.

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    • davidgenge
      davidgenge last edited by

      I received two flick twists and a flick button yesterday. flick twister working well, but this button is not. Just to same time I’m literally going to copy and paste someone else on here that has had the same problems. I have tried all that he has tried. My error message is when pairing to my phone

      It seems we could not find this button on our servers. Please contact support to resolve this issue. Please contact support and provide the following information:
      48a47afd178e41c4a21726412521820f
      F210fQID

      This the other guys Explanation

      I have a flic hub with 5 buttons connected. I have been using these buttons successfully with Alexa to trigger routines. I received 3 more buttons today and set them up with my hub, I then added Alexa triggers to each of the button presses but no matter what I do, Alexa will not discover the buttons.

      So far I have:

      reset the hub
      deleted the buttons and re-paired them
      reset my router
      deactivated the alexa skill, started discovery, reactivated it and ran discovery again
      deleted and reinstalled the flic app
      After receiving some advice from the Flic subreddit, I attempted to pair the three buttons via bluetooth and found that each of them received the same error..

      "It seems we could not find this button our servers. Please contact support to resolve this issue." followed by a code to provide support.

      This happened with all three new buttons. I then attempted to pair my current buttons via bluetooth and they worked fine, they were also correctly identified by Alexa.

      My assumption is that my buttons haven't been 'activated' and therefore are unrecognisable as Flic buttons via their server. They pair with my hub just fine but Alexa still doesn't recognise them.

      I'd appreciate if someone from support can rectify this issue asap as my buttons which I already waited a month for are useless right now. Thank you in advance.

      Emil 1 Reply Last reply Reply Quote 0
      • harry.pike2003
        harry.pike2003 @Emil last edited by

        @Emil all good, Thank you for the quick response!

        1 Reply Last reply Reply Quote 0
        • Emil
          Emil FlicTeam @harry.pike2003 last edited by

          @harry-pike2003 Can you try now?

          harry.pike2003 1 Reply Last reply Reply Quote 0
          • harry.pike2003
            harry.pike2003 @Emil last edited by

            @Emil Hi, I am also running into the same issue here.

            “ It seems we could not find this button on our servers. Please contact support to resolve this issue. Please contact support and provide the following information:

            13e7bdda41bb4f35b3d5caa81a786780
            F210fYWf “

            Is any there anyway of getting help with this?

            Emil 1 Reply Last reply Reply Quote 0
            • Emil
              Emil FlicTeam @davidgenge last edited by

              @davidgenge Should be activated now, so please try again. Sorry for the inconvenience.

              harry.pike2003 1 Reply Last reply Reply Quote 0
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