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Can't Access My Scenes in SmartThings

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  • na51hog
    na51hog last edited by 14 Nov 2022, 12:19

    TL;DR – Flic and SmartThings seem to be partially authenticated but the services are not fully connected. I log in successfully to SmartThings from the Flic App and authorize, but my Scenes don’t appear. Parts of the Flic app act as though I am connected, other parts indicate I am not – Please advise.

    Process:

    Run Flic App on Android

    Access my (only) Flic Hub

    Flic Info Small.png

    Internet test button reports access is fine

    Select a Standby Flic button to configure

    Select ‘Click’ function

    Select SmartThings Category:

    Flic Login.png

    Login to SmartThings when prompted by the Flic app.

    After SmartThings authentication I get this screen:

    SmartThings Authorize.png

    I authorize execute and read on all scenes

    Ok – so now from articles and YouTube videos I should be taken to the screen in the Flic app that lists the scenes I have in SmartThings, but I don’t, It takes me back to this screen:

    Flic Login.png

    If I press ‘LOG IN’ again, I go straight back to the authorize screen, i.e., it doesn’t ask me to (re)authenticate with SmartThings:

    SmartThings Authorize.png

    And I am back here, looping around forever…

    Flic Login.png

    If I back out of the login screen, I get here:

    Scenes.png

    At this point It seems to think I am logged in, but have no Scenes

    If I press ADD SCENE, it takes me back here:

    Flic Login.png

    And around we go!

    If I go to the Flic ‘Providers’ screen, I see Philips Hue with a green tick. Hue with my Flic works fine, so I assume a green tick means that the services are connected. SmartThings shows a gear, indicating I am not connected?

    Providers.png

    If I touch the Gear Icon, predictably I get back to here:

    Flic Login.png

    My conclusion is that I am partially authenticated but not fully connected?

    Please advise on how I might resolve my situation.

    Many thanks

    meepmeep bontas.cosmin matthew.thornton davemate23 Emil 6 Replies Last reply 25 Apr 2023, 06:29 Reply Quote 1
    • oskar
      oskar FlicTeam @na51hog last edited by 25 Apr 2023, 06:29

      @na51hog Hi!

      This issue has finally been resolved by SmartThings, authenticating should now work again!

      Sorry for the inconvenience!

      1 Reply Last reply Reply Quote 0
      • 23 days earlier
      • jaypdaly
        jaypdaly @Emil last edited by 2 Apr 2023, 09:32

        @Emil I am also having this exact issue. It will not link my Smartthings account, and it loops around forever. The entire reason I bought your product was to link to Smartthings. I bought the Mega Kit too. I'm sitting on 15 Flic buttons that can't control anything in my smarthome. Please help

        1 Reply Last reply Reply Quote 0
        • Emil
          Emil FlicTeam @na51hog last edited by 29 Mar 2023, 21:52

          We are currently in contact with Samsung to see if this can be fixed asap.

          jaypdaly 1 Reply Last reply 2 Apr 2023, 09:32 Reply Quote 0
          • davemate23
            davemate23 @na51hog last edited by 28 Mar 2023, 19:15

            @na51hog I’ve just bought a new Flic starter kit and am having the same issue. Any resolution yet?

            1 Reply Last reply Reply Quote 0
            • 4 months earlier
            • matthew.thornton
              matthew.thornton @na51hog last edited by 6 Dec 2022, 18:24

              @na51hog I'm having exactly the same issue. Is there anything we can do? All my devices are on Smartthings so at the moment I'm not able to use Flic at all.

              Looking at my Smartthings config I can't see anything unusual. All my Scenes are very straightforward and I can log into Smartthings on the web using the same credentials as I supplied to the Flic hub. It's a strange issue.

              1 Reply Last reply Reply Quote 1
              • Laura
                Laura last edited by 1 Dec 2022, 10:58

                Hi,

                Unfortunately we can not reproduce the issue. So in order to help you, we would need some additional information.

                What settings do you have on your SmartThings account? What do your scenes look like? (What devices are added etc.) What is the serial number of your hub?

                You can also send this information to support@flic.io.

                With this information we hope we can reproduce it and help you with the solution.

                Thanks for your help!

                The Flic Team

                1 Reply Last reply Reply Quote 1
                • bontas.cosmin
                  bontas.cosmin @na51hog last edited by 29 Nov 2022, 15:43

                  Same as here!

                  1 Reply Last reply Reply Quote 1
                  • meepmeep
                    meepmeep @na51hog last edited by 23 Nov 2022, 11:30

                    @na51hog Same situation here.
                    It looks like Flic application can't retrieve the access token the SmartThings's services.

                    Flic team, any update on this issue ?

                    1 Reply Last reply Reply Quote 1
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