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New Flic 2 button says it's already connected to hub

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  • ems220
    ems220 last edited by 25 Jul 2021, 12:32

    I have several flic 2 buttons and a hub already in use. I just opened a brand new box of flic 2 buttons and began the install process. When I reached the part where the button is pressed for 10 seconds for the hub to recognize it it says that the button has already been setup. The button does not appear on my device list. I tried repeating the process several times with same result. I restarted my hub and tried again to no avail. Any ideas why this is happening and how do I reset the button or get it to connect? Thanks in advance.

    Emil 1 Reply Last reply 26 Jul 2021, 08:33 Reply Quote 0
    • andreas.henden
      andreas.henden @Emil last edited by 15 Nov 2021, 23:06

      @Emil I found the error, and I'm not sure if I will admit it... But I had an old RPI running that I tested some flic buttons on some years ago (first release). Maybe I should clean up what I have running on my network...

      1 Reply Last reply Reply Quote 1
      • Emil
        Emil FlicTeam @andreas.henden last edited by 15 Nov 2021, 18:59

        @andreas-henden what is the LED colour and pattern on the button when you try to connect?

        andreas.henden 1 Reply Last reply 15 Nov 2021, 23:06 Reply Quote 0
        • andreas.henden
          andreas.henden last edited by andreas.henden 15 Nov 2021, 17:47 15 Nov 2021, 17:46

          I have the same problem! If enter the flic hub SDK and try to start the scan on the console I also get an error like this:

          scan
          Scan started...
          Bulk scan error: AlreadyConnectedToOtherDevice

          Get the same error as @ems220 on my phone

          Emil 1 Reply Last reply 15 Nov 2021, 18:59 Reply Quote 0
          • 4 months earlier
          • Emil
            Emil FlicTeam @ems220 last edited by 28 Jul 2021, 14:18

            @ems220 what is the LED colour and pattern on the button when you try to connect?

            1 Reply Last reply Reply Quote 0
            • ems220
              ems220 last edited by 28 Jul 2021, 00:41

              Screenshot_20210727-194002_Flic.jpg

              Emil 1 Reply Last reply 28 Jul 2021, 14:18 Reply Quote 0
              • Emil
                Emil FlicTeam @ems220 last edited by 26 Jul 2021, 08:33

                @ems220 exactly what message do you get? The only time the setup should fail is if the button already has an active connection ongoing to another device (requires the devices to be in range).

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