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Locked Button to an other user

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  • goetz
    goetz last edited by 24 Apr 2016, 19:54

    Hello flic team,
    All worked fine untill today
    I had some problems with my Hue connection, after an update yesterday, so I thought it would be a good idea to reinstall the flic app.

    Then my password did not fit and reset password did not accept my name.

    So I created a new account, and experienced something I did not expect, my button is locked to an other user.

    Please advice
    Thanks from Hamburg Germany

    goetz 1 Reply Last reply 28 Apr 2016, 20:58 Reply Quote 0
    • Sawtaytoes
      Sawtaytoes last edited by 5 Jul 2017, 07:45

      Since I'd been having a lot of trouble getting this working, and I assume others will as well, the issue with the 10 second press to reset is the device it's currently paired to cannot be connected to it.

      In my case, I have Flic buttons paired with Raspberry Pi devices. To unpair it, I had to turn off the service that was listening for Flic button presses. Once I did that, the button lit up red when clicked. This is the indication I needed so I could reset it. At that point, I was able to pair it to another device the same way as a fresh button.

      1 Reply Last reply Reply Quote 0
      • about a year earlier
      • goetz
        goetz last edited by 8 May 2016, 21:10

        Solved it !
        Disconnected blutooth and reconnected.
        Had to do the set up again.

        1 Reply Last reply Reply Quote 0
        • 10 days earlier
        • goetz
          goetz @goetz last edited by 28 Apr 2016, 20:58

          By the way, the other user is me,
          My old account ?

          1 Reply Last reply Reply Quote 0
          • goetz
            goetz last edited by 28 Apr 2016, 17:15

            Click & hold for 10 sec to unlock
            Does not work eigther

            1 Reply Last reply Reply Quote 0
            • goetz
              goetz @goetz last edited by 28 Apr 2016, 17:07

              The message is
              Your flic is locked

              1 Reply Last reply Reply Quote 0
              • goetz
                goetz last edited by 28 Apr 2016, 17:04

                How to post an image from an ipad in this post ?
                The pic does not work
                ![alt text](image url)

                goetz 1 Reply Last reply 28 Apr 2016, 17:07 Reply Quote 0
                • Emil
                  Emil FlicTeam last edited by 26 Apr 2016, 15:07

                  Hi. Can you post a screenshot?
                  More specifically, are you getting the message that the button is private and needs to be temporarily unlocked by holding it down for some seconds or an explicit message telling that it is locked to another user?

                  1 Reply Last reply Reply Quote 0
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