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FlicTeam

Employees at Shortcut Labs

  • RE: Duo

    @flic-1b Hmm, sorry but this is a mistake on our side.

    I have found your email in our support system and I will instruct my colleague to go ahead with the refund. Again, sorry about this.

    posted in User Stories
  • RE: saving flic settings

    @gordon-0 If you use the Android app, then you can create a custom config using the "Configs" provider in the app. Then you can create a Task having the "Change Config" action which loads the settings of a specific Flic button with a precreated config. You can repeat this for every config you want. Then, execute the task when you want to change the config. If you hold on your phone's home screen, you can create a Flic widget, which will allow you to easily execute tasks.

    posted in General Discussion
  • RE: Duo

    @flic-1b Hi! If you made a Duo purchase, you should have been receiving the production updates by email that we send out regularly, (unless you unsubscribed).

    But a short recap is that we have been struggling with getting through radio certification, partly due to it taking a lot of time to get a slot for testing and then struggling with some spurious emissions. It's a game of finding the sweet spot through fine tuning components to get the best range possible and this step took a lot longer than it usually takes.

    Regarding PayPals 6 month claim period, we did promise "refund at anytime" so if you want a refund we will solve it regardless of PayPal's policies.

    We are sorry for the delays but I can assure you that we are doing everything we can to get this product into your hands as soon as possible! There are always new challenges when creating custom hardware from scratch.

    posted in User Stories
  • RE: Play Sonos radio

    @Astro We don't have a voting system unfortunately.

    posted in User Stories
  • RE: Play Sonos radio

    @Astro We have in the backlog to add the feature to play a Sonos Favourite. That way you can set a radio station as a favourite and then start that using Flic.

    posted in User Stories
  • RE: Matterbridge, Flic twist and Home Assistant

    @stevehurcombe Hi. We will take a look at this when we are back from summer holidays.

    posted in General Discussion
  • RE: Flic Twist and Sonos stopped working

    @thomas-vorndran Hmm ok... What Hub FW version do you have (and what Hub variant) and what app version?

    posted in General Discussion
  • RE: Matterbridge, Flic twist and Home Assistant

    @stevehurcombe said in Matterbridge, Flic twist and Home Assistant:

    Hi,
    I've installed Matterbridge, connected it to Home Assistant and I've connected it to the Flic app.

    However in the app all the devices show as the name 'Matter device'. What am I doing wrong? Obviously I'm aware that there are two API connections and three developers involved, but I have to start somewhere.

    Ok, let's start here then 🙂
    The name that shows up is read directly from the remote device over the Matter protocol. The name is stored in the NodeLabel attribute in the (Bridged Device) Basic Information cluster. If the name is missing, we try to show something else, like the product name. You can however change the stored name using the Flic app if you go in to the Providers settings and then under Matter. This will send the new name over the Matter protocol to the remote device and it will be stored there.

    Since you are using a Bridge, the name is most likely simply stored in the Bridge software. I'm not sure if Matterbridge has a UI to configure the name or not.

    Secondly, I've added a Spotify account to Home Assistant, which then appears as a media device. Matter supports Media, can that be enabled for the Flic twist? Then I can use it for volume control and playback and even track\playlist selection.

    In my opinion the Media support in Matter is currently not the best. In any case, can you check using the "Matter Other" action to see if it exposes the Level Control cluster (for volume), the Media Playback cluster (for next/previous/skip etc.) and/or the Content Launcher cluster (for launching content either from a search or a URL)?

    posted in General Discussion
  • RE: Flic Twist and Sonos stopped working

    @thomas-vorndran Sonos will soon require Sonos account authentication for accessing Sonos products. Before this is enforced in a few months, the latest firmware currently requires the user to login using the Sonos account before any action can be saved. So please press "Setup" and then login with your Sonos credentials.

    posted in General Discussion
  • RE: FlicTwist with FlicHub LR has bad latency every few presses

    @mosthated Hmm I just tried to reproduce this, but the latency is always instant for me. The LED on the hub should light up when the button is pressed. Does this have the same latency as well? Have you tried any other actions, like turning on some smart light? Just trying to figure out where the issue might be...

    posted in Flic Hub